General FAQ

General FAQ

mybc.game

1. What is mybc.game?

mybc.game is a crypto-based online gaming platform offering casino games, slots, tournaments, bonuses, and VIP rewards.

We operate under a valid gaming license issued by the Anjouan Gaming Commission and follow international standards for fairness, AML compliance, and responsible gambling.

2. How do I create an account?

Click Sign Up, enter your email or social login, and complete basic registration.

You can start playing immediately after creating an account—no verification is required unless a withdrawal or risk alert triggers KYC.

3. Which cryptocurrencies are supported?

We support major cryptocurrencies including:

• USDT
• BTC
• ETH
• LTC
• TRX

More currencies may be added over time.

4. How do deposits work?

Deposits are made by sending crypto from your personal wallet to the address provided on the Deposit page.

Once the blockchain confirms the transaction, funds appear in your account.

Deposit minimum is 1 USDT (or equivalent).

5. How fast are withdrawals?

Withdrawals are processed within 15 minutes, provided no security or fraud checks are triggered.

Minimum withdrawal is 10 USDT, and the maximum withdrawal depends on platform limits.

Large withdrawals may require identity verification.

6. Why do I need to complete KYC?

KYC is required only when:

• Any withdrawal exceeds $2,000
• Weekly turnover goes above $100,000
• Risk or fraud alerts are triggered

This ensures safety, prevents abuse, and complies with AML regulations.

7. Are the games fair?

Yes. All games use certified RNG (Random Number Generator) systems or Provably Fair algorithms.

Players can verify outcomes by checking server seeds, client seeds, and nonces using built-in verification tools.

8. Can I claim bonuses?

Yes. mybc.game offers:

• Deposit bonuses
• Free spins
• Cashback
• Rakeback
• VIP rewards
• Tournaments and promo codes

Default wagering is 10x, with bonus expiration between 1–7 days. No maximum cashout applies to bonus winnings.

9. What should I do if my game freezes or crashes?

First try:

• Refreshing the page
• Clearing browser cache
• Switching to another browser
• Ensuring stable internet connection

If the issue continues, contact support@mybc.game and include:

• Game name
• Time of issue
• Screenshot (if possible)

We will review your session logs and assist you.

10. Can I have multiple accounts?

No. Each player may only have one account.

Multi-accounting may lead to:

• Bonus removal
• Account restrictions
• Fund confiscation
• Permanent ban

11. Is VPN usage allowed?

VPN use is not forbidden, but:

• Bonuses may be restricted for some locations
• Risk alerts may be triggered
• Verification may be required

12. How do I set gambling limits or self-exclude?

Go to Responsible Gambling in your account settings to:

• Set deposit or loss limits
• Request cooling-off periods
• Trigger a 24h panic freeze
• Self-exclude for 6 months or longer

For urgent assistance, contact support@mybc.game.

13. Is my personal information safe?

Yes. We use:

• End-to-end encryption
• Secure servers
• Fraud monitoring
• Strict access control
• Blockchain analytics
• No third-party advertising trackers

We never store private keys or wallet seed phrases.

14. What should I do if my account is compromised?

Immediately:

• Change your password
• Contact support@mybc.game
• Provide your account email and details of the issue

We will freeze the account if needed and assist with recovery.

15. How do I contact support?

Our team is available via:

• 📩 support@mybc.game
• 📩 compliance@mybc.game

Support is typically fastest through email.